December 2008 – Present

Burnaby, BC

(Windows Infrastructure Systems Administrator)

About the Organization: Accenture is a global management consulting, technology services and outsourcing company, committed to delivering innovation. Accenture’s main area of expertise is technology. The particular part of the company that I was employed with was the Windows Infrastructure Services team at Best Buy Canada. The team was embedded in the Canadian headquarters for Best Buy.

About my Role: My role on the team was to resolve everything related to the End User experience, to liaise with other teams to resolve outages and incidents quickly and effectively, document solutions as they were discovered according to ITIL standards, and communicate potential roadblocks and new solutions to the team.

Role Overview:

• 10 people in our IT support team.
• 1500 Machines Supported
• 40-55 incidents/tasks per week
• 100% in office

• Windows Server/Desktop Support
• Outlook/Exchange troubleshooting
• Win XP, Win 2000,  and over 300+ 3^rd party application
• Remote Access Tools
• System Center Configuration Manager configuration/deployment
• Blackberry Troubleshooting/Management
• Hardware management