December 2008 – Present

Burnaby, BC

(Systems Engineer)

About the Organization: Accenture is a global management consulting, technology services and outsourcing company, committed to delivering innovation. Accenture’s main area of expertise is technology. The particular part of the company that I was employed with was the Windows Infrastructure Services team at Best Buy Canada. The team was embedded in the Canadian headquarters for Best Buy.

About my Role: My role on the Engineering and Delivery team was to deliver new technologies and manage current applications like Exchange, Sharepoint, File and Print clusters, Ironport SMTP and Web Proxy/Filters. I was responsible for managing all IT operations at the Western Distribution Center.  I currently work with resources in the US, India, Manila and Buenos Aires.

Role Overview:

• 15 people in our IT support team.
• 100% in office
• Exchange Management
• Sharepoint Management
• Win XP, 2003, 2008 over 300+ 3^rd party applications
• Remote Access Tools
• System Center Configuration Manager configuration/deployment
• Blackberry Troubleshooting/Management
• Hardware management