June 1997 – December 1999

Coquitlam, BC

Crew Trainer

About the Organization: McDonald’s Restaurants is a central player in the Fast Food service industry. A large portion of the McDonald’s mission and focus is on Customer Service. McDonald’s invests a significant amount of customer service training in its employee’s. McDonald’s also is known for delivering a consistent product. No matter what location one visits the McDonald’s product is consistently the same quality of product.

About the Role: This role was my first customer service role. I had been applying to McDonald’s for a year prior to my hire. I was hired a week before I turned 15 and could legally work. The day I turned 15 I started at McDonald’s. I began my career in the backend of the restaurant creating hamburgers and chicken related products. As time progressed, I was transferred to a busier location where I started working in the front counter and drive thru positions more. During the last year of my employment, I served as a Crew Trainer training new employees on the front and back of the restaurant.

Role Overview:

Tasks:

• Delivering legendary customer service to all customers
  • Serving consistent and hot food to each customer
  • Training new employees in the McDonalds Framework and current employees in new procedures