Christopher Madge » Active Directory http://www.chrismadge.com/resume System Engineer Wed, 26 May 2010 05:33:43 +0000 http://wordpress.org/?v=abc en hourly 1 Linkatech Technologies http://www.chrismadge.com/resume/experience/linkatech-technologies/ http://www.chrismadge.com/resume/experience/linkatech-technologies/#comments Tue, 20 Oct 2009 04:19:37 +0000 admin http://www.chrismadge.com/resume/?p=39 Sept 2008 – December 2008

Burnaby, BC

Support Engineer

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About the Organization: Worked for Linkatech Technologies, a technical support company that among many other services provided a wide scope of IT Desktop and Server related Support services for customers ranging from home users with small based businesses to medium sized corporations in the lower mainland There are around five people in our IT support team.

About my Role: This role was a Desktop Support role for mostly home and small business users. Configuring a range of applications from Realtor software to an Oracle line of business application

Role Overview:

  • 5 people in our IT support team.
  • 50 Customers Supported
  • 6 calls per day
  • 50% Time in Office, 50 % Onsite
  • Windows Server support
  • Exchange troubleshooting
  • Active Directory administration
  • Win XP, Win 2000,  and 3rd party software technical support
  • Network Printing Resolution both the server side and client side
  • Support for Application Errors on over 50 different business and banking software applications.
  • Customer Training
  • Remote Access Tools
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