Surrey, BC

Resources Protection Investigator

About the Organization: Sears Canada is a major department store retailer with outlets located across Canada. Sears primarily sells clothes, tools, housewares, electronics and cosmetics. The position I served in was located in the Guildford Mall.  This location was one of the largest locations in British Columbia.

About the Role: This Investigative role had a significant focus on Customer Service. Even the most intense apprehension always had to be executed with “the customer service” approach in mind. Half of the role involved working with CCTV Technology, Liaising with the RCMP and other Law Enforcement agencies, Investigating Credit Card Fraud with various tools and systems. The other half of the role involved working with customers. Sears believes in training their employees well and invested a lot in Resources Protection Training in Conflict Resolution. This included training with former Vancouver Police ERT team leaders and trainers. Tasks such as administering first aid to employees and customers, resolving customer conflicts, investigating Credit Card problems, undercover surveillance and shoplifter apprehension.

Role Overview:

Tasks:

• Investigating Theft and Losses
  • Investigating Credit Card Issues and Fraud
  • Resolving conflicts with customers
  • Administering First Aid to Customers and Employees