Christopher Madge » Exchange http://www.chrismadge.com/resume System Engineer Wed, 26 May 2010 05:33:43 +0000 http://wordpress.org/?v=abc en hourly 1 Accenture at BestBuy Canada http://www.chrismadge.com/resume/experience/accenture-at-bestbuy-canada/ http://www.chrismadge.com/resume/experience/accenture-at-bestbuy-canada/#comments Tue, 20 Oct 2009 04:21:32 +0000 admin http://www.chrismadge.com/resume/?p=40 December 2008 – Present

Burnaby, BC

(Systems Engineer)

accenture_logo

About the Organization: Accenture is a global management consulting, technology services and outsourcing company, committed to delivering innovation. Accenture’s main area of expertise is technology. The particular part of the company that I was employed with was the Windows Infrastructure Services team at Best Buy Canada. The team was embedded in the Canadian headquarters for Best Buy.

About my Role: My role on the Engineering and Delivery team was to deliver new technologies and manage current applications like Exchange, Sharepoint, File and Print clusters, Ironport SMTP and Web Proxy/Filters. I was responsible for managing all IT operations at the Western Distribution Center.  I currently work with resources in the US, India, Manila and Buenos Aires.

Role Overview:

  • 15 people in our IT support team.
  • 100% in office
  • Exchange Management
  • Sharepoint Management
  • Win XP, 2003, 2008 over 300+ 3rd party applications
  • Remote Access Tools
  • System Center Configuration Manager configuration/deployment
  • Blackberry Troubleshooting/Management
  • Hardware management
]]> http://www.chrismadge.com/resume/experience/accenture-at-bestbuy-canada/feed/ 0 Linkatech Technologies http://www.chrismadge.com/resume/experience/linkatech-technologies/ http://www.chrismadge.com/resume/experience/linkatech-technologies/#comments Tue, 20 Oct 2009 04:19:37 +0000 admin http://www.chrismadge.com/resume/?p=39 Sept 2008 – December 2008

Burnaby, BC

Support Engineer

linkatech_logo

About the Organization: Worked for Linkatech Technologies, a technical support company that among many other services provided a wide scope of IT Desktop and Server related Support services for customers ranging from home users with small based businesses to medium sized corporations in the lower mainland There are around five people in our IT support team.

About my Role: This role was a Desktop Support role for mostly home and small business users. Configuring a range of applications from Realtor software to an Oracle line of business application

Role Overview:

  • 5 people in our IT support team.
  • 50 Customers Supported
  • 6 calls per day
  • 50% Time in Office, 50 % Onsite
  • Windows Server support
  • Exchange troubleshooting
  • Active Directory administration
  • Win XP, Win 2000,  and 3rd party software technical support
  • Network Printing Resolution both the server side and client side
  • Support for Application Errors on over 50 different business and banking software applications.
  • Customer Training
  • Remote Access Tools
]]> http://www.chrismadge.com/resume/experience/linkatech-technologies/feed/ 0