Coquitlam, BC

Shift Supervisor

About the Organization: Starbucks Coffee Company is a leader is the coffee retail market. With more stores located in the Lower Mainland than the State of Washington, the Vancouver market was a large portion of the Starbucks framework. Starbucks pioneered Fair Trade Coffee and the idea of paying coffee farmers well for their product well before it became trendy. Howard Schultz came up with a brilliant idea the late 1980’s to market an experience centred around the coffee product. The Starbucks goal is to deliver “the third place”, the place between home and work. Customer service, quality product and experience based service is central to Starbucks’ Success.

About the Role: This role initially began a barista in a Chapter’s location. Eventually a transfer put me in the Pinetree Mall location. I quickly learned to deliver the third place to all of our customers. The “Just say Yes” philosophy played central into that delivery. As my skills developed and matured I was transferred to the Prairie Mall location, which had the highest internal product loss rate and lowest sales in Canada. Together with other Starbucks managers and shift supervisors who parachuted from other locations we turned the Prairie Mall location into a profitable location for the first time since it’s opening.

Role Overview:

Tasks:

• Delivering “the third place” to all customers
  • Serving top quality coffee in every cup
  • Supervising staff 
  • Responsible for instore Safety and Security