Burnaby, BC

Support Engineer

About the Organization: Worked for Linkatech Technologies, a technical support company that among many other services provided a wide scope of IT Desktop and Server related Support services for customers ranging from home users with small based businesses to medium sized corporations in the lower mainland There are around five people in our IT support team.

About my Role: This role was a Desktop Support role for mostly home and small business users. Configuring a range of applications from Realtor software to an Oracle line of business application

Role Overview:

• 5 people in our IT support team.
• 50 Customers Supported
• 6 calls per day
• 50% Time in Office, 50 % Onsite

• Windows Server support
• Exchange troubleshooting
• Active Directory administration
• Win XP, Win 2000,  and 3^rd party software technical support
• Network Printing Resolution both the server side and client side
• Support for Application Errors on over 50 different business and banking software applications.
• Customer Training
• Remote Access Tools

Richmond, British Columbia

Information Technology Manager/Safety Officer

About the Organization: Richmond Elevator Maintenance is a medium sized organization with approximately 30 workstations at the Head Office and 175 elevator technicians in the field.

About the Role: This sole IT staff role consisted of taking a 30 person workgroup-based infrastructure and creating a Windows Domain Environment with group policy redirected folders and nightly backup. As time progressed, more and more technology was added including Exchange 2003 and later Exchange 2007 server, SQL 2005 to support a 3^rd party Line of Business application, ISA 2004 and later ISA 2006 to protect the network and control employee web usage. Scriptlogic Desktop Authority was used to manage and inventory workstations, deploy applications and patches, remote control workstations and script tasks such as virus scanning and workstation maintenance. Initially this position was primarily hands on with the hardware and working with the end users and as time progressed the IT manager position became more and more remote. Using Desktop Authority to remote control workstations and work with the end users/customers over the phone. Server Maintenance and upgrades were completed after hours. In addition to the Information Technology Manager position, the role included managing safety for the construction and maintenance departments.

Role Overview:

• Sole Member IT Role
• 35 users supported
• Infrastructure Creation and Development

• Remote and On-Site support of users
• Employee Training
• Remote Access Tools
• User Administration/Active Directory Management
• Network Printing Resolution